RESTAURANT MANAGER
Company: Dunkin'
Location: Ranson
Posted on: October 26, 2024
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Job Description:
You are applying for work with a franchisee of Dunkin' Donuts,
not Dunkin' Brands, Inc., Dunkin' Donuts or any of their
affiliates. Any information you submit will be provided solely to
the franchisee. If hired, the franchisee will be your only
employer. Franchisees are independent business owners who are
solely responsible for their own employees and set their own wage
and benefit programs that can vary among franchisees.SummaryA
Restaurant Manager is generally responsible for providing strong,
positive leadership to his/her team to deliver great and friendly
guest experiences, operational excellence and for helping to build
profitable top line sales. They are responsible for the overall
operation of the restaurant according to Dunkin' Donuts standards,
franchisee standards and in compliance with all applicable
laws.Responsibilities IncludeTeam Environment - Hire, train and
develop their employees - Communicate job expectations to their
employees - Plan, monitor, appraise and review their employees' job
performance - Provide coaching and feedback; disciplines when
appropriateOperational Excellence - Create and maintain a guest
first culture in the restaurant - Ensure all shifts are
appropriately staffed to achieve guest service goals - Maintain
safe, secure, and healthy environment by following and enforcing
safety, food safety, and sanitation guidelines; comply with all
applicable laws - Ensure Brand standards and systems are executed -
Prepare and complete action plans; implement production,
productivity, quality and guest service standards - Complete audits
and implement plans to drive system improvementsProfitability -
Control costs to help maximize profitability - Execute all
in-restaurant marketing promotions in a timely manner - Execute new
product roll-outs including team training, marketing and sampling -
Set sales goals and track resultsSkills/Qualifications - Fluent in
English - Math and financial management - Restaurant, retail, or
supervisory experience - At least 18 years of age (where
applicable) - High School diploma, or equivalentCompetenciesGuest
Focus - Understands and exceeds guest expectations, needs and
requirements - Develops and maintains guest relationships -
Displays a sense of urgency with guests - Seeks ways to improve
guest satisfaction; asks questions, commits to follow-through -
Resolves guest concerns by following Brand recommended guest
recovery processPassion for Results - Sets and maintains high
standards for self and others, acts as a role model - Consistently
meets or exceeds goals - Contributes to the overall team
performance; understands how his/her role relates to others - Sets,
prioritizes and maintains focus on important activities - Reads and
interprets reports to establish goals and deliver results - Seeks
ideas and best practices from other individuals, teams, and
networks and applies this knowledge to achieve resultsProblem
Solving and Decision Making - Identifies and resolves issues and
problems - Uses information at hand to make decisions and solve
problems; includes others when necessary - Identifies root cause of
a problem and implements a solution to prevent from recurring -
Empowers others to make decisions and resolve issuesBuilding
Effective Teams - Identifies and communicates team goals - Monitors
progress, measures results and holds others accountable - Creates
strong morale and engagement within the team - Accepts
responsibilities for personal and team commitments - Recognizes and
rewards employee's strengths, accomplishments and development -
Listens to others, seeks mutual understanding and welcomes sharing
of information, ideas and resourcesConflict Management - Seeks to
understand conflict through active listening - Recognizes conflicts
as an opportunity to learn and improve - Resolves situations using
facts involved, ensuring consistency with policies and procedures -
Escalates issues as appropriateDeveloping Direct Reports and Others
- Works collaboratively with employees to create individual
development plans to strengthen employee's knowledge and skills -
Regularly discusses progress towards goals, reviews performance and
adjusts development plans accordingly - Provides challenging
assignments for the purpose of developing others - Uses coaching
and feedback opportunities to improve performance - Identifies
training needs and supports resources for development
opportunitiesBusiness and Financial Acumen - Understands guest and
competition; translates and applies own expertise to address
business opportunities - Approaches situations with an innovative
mind and looks beyond the obvious to deliver solutions and
implement change - Has a working knowledge of profit and loss and
other key financial measurements in order to identify business
trends, make adjustments accordingly and set goals - Understands,
analyzes and communicates the key performance/profit levers and
manages to these measures
Keywords: Dunkin', Leesburg , RESTAURANT MANAGER, Executive , Ranson, Virginia
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