Senior IT Specialist

Company: ZeroFox
Location: Baltimore
Posted on: February 1, 2025

Job Description:

seeks a Sr. IT Specialist to support a growing multinational cybersecurity company. The successful candidate will work with the corporate IT team to execute upon daily initiatives and long-term IT goals.Role and Responsibilities

• Prepare, assemble and ship hardware. Answer client phone calls, e-mails, and service tickets timely and efficiently.
• Document all client correspondence in the ticketing system.
• Resolve any customer issues through research and collaboration among departments. Keep up-to-date on the latest software and hardware releases.
• Work with users and other IT staff to determine and develop specific information systems requirements and processes. Determine the impact on existing systems.
• Identify, research, and seek resolution to a variety of complex end-user technical problems. Respond to technical support requests via walk-in, email, and telephone.
• Develop documentation/instructions of standard operating procedures.
• Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs. Perform installation, setup, configuration, and troubleshooting for computers, handheld devices, and peripherals.
• Serve as local purchasing agent, including the identification, acquisition, and installation of user-desired hardware and software. Maintain a catalog of user licenses and hardware.
• Perform other duties as assigned.Minimum Requirements
• IT Support Service experience or similar experience, typically obtained in 3+ years.
• Experience working with various types of hardware and software, including Apple laptops, typically obtained in 1+ years.
• Solid problem-solving abilities.
• Strong interpersonal and communication (written and verbal) skills. Ability to communicate complex technical concepts across all organizational levels. Teamwork skills as well as independent focus. Ability to multitask.
• Written and spoken fluency in the English language.
• Ability to work occasional evenings and weekends.Benefits
• Competitive compensation.
• Community-driven culture with employee events.
• Regular catered lunches for in-office work; snacks and drinks available daily.
• Generous time off.
• Comprehensive health benefits & 401(k) plan.
• Fun, modern workspace.
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture.
• Total annual compensation range $65,000 - $80,000.About ZeroFox is on a mission to make the internet safer for all. Innovation is at our core - we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident, and takedown response capabilities to protect customers from growing threats across the external attack surface. It's a great time to join us in the Fox Den - with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we're growing like never before. If you're looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.Equal Opportunity, Diversity & InclusionWe aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.
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Keywords: ZeroFox, Leesburg , Senior IT Specialist, Other , Baltimore, Virginia