Collections Representative

Company: Tential
Location: Winchester
Posted on: April 3, 2025

Job Description:

DescriptionTo control/collect on past due Consumer Loan and Credit Card accounts for all stages of delinquency, in accordance with all government and Credit Union rules and regulations. Provide member financial counseling and mitigate loss for the Credit Union. Collect on 31-60 days delinquent accounts. Work independently on progressively more complex default accounts. Work with members to presentrecommendations for complex Consumer/Credit Card collection solutions. Process settlements, repossessions and/or negotiate loss mitigation offers to mitigate loss/risk. May provide advice/guidance to Delinquency Control Counselor I/II. Work with minimal supervision.ResponsibilitiesContact delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered.Obtain detailed financial information from delinquent members and analyze information gathered to determine optimal solutions for curing delinquencyNotate in Collection systems members' arrangements, reason(s) for delinquency, and any offered charge-off alternatives offered to membersMaintain working knowledge of the federal and state consumer protection laws (Unfair, Deceptive, or Abusive Acts or Practices; Fair Debt Collection Practices Act; Fair Credit Reporting Act; Servicemembers Civil Relief Act; etc.)Perform manager share transfers for amounts up to authorized limitsOffer short/long term solutions including repayment plans, promises-to-pay, loan modifications, refinances, personal finance management, and deferral programsExplain and communicate relinquishing options such as settlementsProvide guidance and coaching to less experienced staffMaintain awareness of changes in regulatory requirements and practicesEnsure required notifications, including collection emails, letters, and any applicable state/regulatory letters, are sent timely to membersProvide required reporting to supervisors, as well as specialized reports to management (including daily in-house, activity trends, and payment tracking)Use online tools and contact appropriate partiesPerform other related duties as assigned or appropriateQualificationsSignificant experience in collecting and negotiating on delinquent Consumer/Credit Card accountsAdvanced knowledge of Consumer/Credit Card collection servicing accountsWorking knowledge of bankruptcy, settlements, default reporting, repossession, loss mitigation and charge-offAdvanced knowledge of federal and state consumer protection laws (Unfair, Deceptive, or Abusive Acts or Practices; Fair Debt Collection Practices Act; Fair Credit Reporting Act; Servicemembers Civil Relief Act; etc.)Desired - Working knowledge of Navy Federal processes and different types of transactionsEffective skill to work independently on progressively more complex Consumer/Credit Card default accountsEffective skill in researching accounts, public records, internet, and other resources to identify means of contacting delinquent membersAdvanced planning, organizational, and time management skillsAdvanced research, analytical, and problem solving skillsEffective verbal and written communication skillsEffective skill exercising initiative and using good judgment to make sound decisionsAdvanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices and regulationsAdvanced skill navigating multiple screens and PC applications and adapting to new technologies#LI-KV1#INDNFCU#RapidHire

Keywords: Tential, Leesburg , Collections Representative, Other , Winchester, Virginia